German
These terms of sale define the process of ordering, payment, delivery, and return or complaint of goods offered on our website. The supplier (Seller) is Polleo Adria LLC. The buyer of the goods is a visitor to the webshop who selects at least one product, adds it to the cart, pays by e-banking, bank transfer (payment slip) at the bank (post office or FINA), and sends the order to the Seller.
Basic company information:
Name: Polleo Adria LLC., a limited liability company for trade and services
Headquarters: Samoborska cesta 134, 10000 Zagreb
The company is registered with the Commercial Court in Zagreb, MB subject 08760884
Business bank and account number:
Privredna banka Zagreb d.d., Radnička cesta 50, 10000 Zagreb,
IBAN: HR5723400091110511657
SWIFT: PBZGHR2X
OIB: 12791380945
MBS: 08760884
Email: b2b@polleosport.com
The company's share capital amounts to €951,622.54 / 7,170,000.00 kn and is fully paid.
Through the webshop https://b2b.polleosport.com, customers can purchase all products available on the Seller's website.
All prices are expressed in euros (€) and excluding VAT.
The official currency is the euro (€).
Polleo Adria LLC, Samoborska cesta 134, 10000 Zagreb, OIB 12791380945 is the owner of the website https://b2b.polleosport.com.
Ordering
Delivery Under EXW Terms
Ordering goods is possible 24 hours a day, 7 days a week. The buyer is responsible for arranging pickup and delivery of the goods. Once the order is confirmed, we will provide all necessary information for collection from our warehouse.
If the seller is unable to provide all ordered items, they will provide those they can, and inform the Buyer in writing about the availability of the remaining items. The Buyer can accept or cancel the collection of the remaining items. If the buyer does not have an email address, they will be notified by phone.
If we have mistakenly advertised a product at too low a price, we are not obliged to provide that product to you at the stated, incorrect price if we inform you about it before the said product is collected. In such circumstances, we reserve the right to cancel your order. In case of cancellation of your order, we will refund the full amount paid to you.
Payment
Payment by bank transfer (Internet banking/post office/bank/FINA)
All prices are expressed in euros (€) excluding VAT.
Returns and Complaints
These Terms and Conditions, as well as individual sales terms indicated with information about specific products, constitute Polleo Adria's offer to conclude a Contract, and the user as the buyer, by registering, placing an order, or by any other means specified in these Terms, accepts them, thereby concluding a Contract between the user and Polleo Adria (Polleo Sport), according to the sales conditions stated in these Terms.
The subject and commercial purpose of the Contract are the purchase of the selected product or service via the B2B Polleo Sport webshop with payment of the appropriate fee – the price of that product or service. The Contract is concluded by means of distance communication (Distance Contract).
All orders you place will be treated as offers to purchase goods or services from us, and we reserve the right to reject such offers at any time. You agree that any automatic acknowledgment of your order that you may receive from us will not be our acceptance of your offer to purchase goods or services advertised on the website. The contract will be concluded at the moment we dispatch the goods and send an email confirming dispatch. The contract will only apply to those products or services whose dispatch we have confirmed in the dispatch confirmation. We will not be obliged to supply any other goods or services that may have been part of your order until dispatch of such goods or services has been confirmed in a separate dispatch confirmation.
In case of material defects, the seller is liable for the material defects of the items sold on its website in accordance with positive regulations, especially the Law on Obligations of the Republic of Croatia.
If the packaging is damaged but the product is intact, the customer is not entitled to a return, unless the packaging is essential to the product's sales function (e.g., luxury goods, collectible items). Products that are properly collected by the buyer are deemed not to have had any visible defects.
If a product has a hidden defect (e.g., the product is broken or scratched due to incorrect storage) which the buyer discovers upon opening the product without using, assembling, or putting the product into operation, and which is determined by an authorized service, the buyer has the right to report a complaint to b2b@polleosport.com within the period specified below. Failure to do so will result in the loss of the right to a return, refund, or product replacement.
Products for which we provide warranty in accordance with the law and the warranty determined by the manufacturer have a warranty certificate. The right to use the warranty is exercised by presenting the invoice and warranty certificate. The buyer is obliged to keep the warranty certificate and invoice. The date of issue of the invoice is the date of activation of the warranty. The product description includes information on the period for which the warranty is provided for a particular product.
In the case of issuing a warranty certificate by which the manufacturer guarantees the correctness of the product for a certain period of time, the buyer may, if the product is not functioning properly, request that the product be repaired within a reasonable time, or that another such functioning product be provided instead of repair. If a product becomes defective during the warranty period, it should be sent to an authorized service center listed in the warranty certificate.
The right to use the warranty is exclusively granted upon presentation of the invoice. The buyer is obliged to keep the warranty certificate and invoice. Defects in the product resulting from improper use and/or failure to follow the instructions are not covered by the warranty. Servicing and sale of replacement parts for the purchased product are provided through authorized service centers listed in the warranty certificate.
Liability for Material Defects
Polleo Adria LLC is liable for material defects in products in accordance with the Law on Obligations (Articles 400-422). Find the Law on Obligations here.
The buyer is obliged to notify Polleo Adria LLC of the existence of visible defects within 15 days from the day of discovering the defect, and no later than within two years from the transfer of risk to the buyer. If, after collecting the item, it is found that the item has a defect that could not be detected by a customary inspection upon taking over the item, the buyer is obliged, under the threat of losing rights, to inform Polleo Adria LLC about this defect.
Material defects for which Polleo Adria LLC is responsible:
(1) for material defects in the item that it had at the time of the transfer of risk to the buyer, regardless of whether the buyer was aware of it.
(2) for those material defects that occur after the transfer of risk to the buyer if they are the result of causes that existed before.
Defect exists:
1) if the item does not correspond to the description, type, quantity, and quality, or does not have the functionality, compatibility, interoperability, and other features as determined by the sales contract,
2) if the item is not suitable for any particular purpose for which it is required by the buyer and with which the buyer informed the seller at the latest at the time of conclusion of the contract and in relation to which the seller consented,
3) if the item is not provided with all additional equipment and instructions, including installation instructions, as determined by the sales contract,
4) if the item is not provided with updates as determined by the sales contract,
5) if the item is not suitable for use for purposes for which an item of the same type would normally be used, taking into account all regulations of the European Union and regulations of the Republic of Croatia, technical standards, or, if such technical standards do not exist, applicable codes of conduct in a particular area if they exist,
6) if the item does not correspond to the quality and description of the sample or model that the seller made available to the buyer before concluding the contract,
7) if the item is not provided with additional equipment, including packaging, installation instructions, or other instructions, the receipt of which the buyer can reasonably expect,
8) if the item does not correspond to the quantity or does not have properties and other features, including those related to durability, functionality, compatibility, and safety, which are usual for an item of the same type and which the buyer can reasonably expect, considering the nature of the item and taking into account all public statements made by the seller or other persons in the previous stages of the transaction chain, including the manufacturer, or made on their behalf, especially in advertising or labeling,
9) if the item is improperly installed or assembled, and the installation or assembly service is part of the sales contract and was performed by the seller or a person for whom he is responsible,
10) if the item that was intended to be installed or assembled by the buyer is improperly installed or assembled by the buyer, and improper installation or assembly is the result of a defect in the instructions provided by the seller or, in the case of items with digital elements, provided by the seller or supplier of digital content or digital services.
If the buyer, based on statements of the manufacturer or his representative, expected certain properties of the item, the defect is not taken into account if the seller did not know or did not have to know about those statements, or if those statements were refuted by the time of conclusion of the contract or they did not affect the buyer's decision to conclude the contract.
Defects for which Polleo Adria LLC is not responsible:
(1) The seller is not responsible for defects if they were known to the buyer at the time of conclusion of the contract or could not remain unknown to him.
(2) It is considered that those defects that a careful person with average knowledge and experience of a person of the same profession and expertise as the buyer could easily notice during a customary inspection of the item could not remain unknown to the buyer.
(3) The provision of paragraph 2 of this article does not apply to contracts concluded by a natural person as a buyer outside his economic or professional activity with a natural or legal person who acts as a merchant within his economic or professional activity (consumer contract).
(4) However, the seller is responsible for defects that the buyer could easily notice if he stated that the item has no defects or that the item has certain properties or characteristics.
Inspection of items and visible defects
(1) The buyer is obliged to inspect the collected item in a customary manner or to submit it for inspection as soon as possible according to the regular course of things, and to notify the seller of visible defects within eight days from the day he discovered the defect.
(2) When the inspection is carried out in the presence of both parties, the buyer is obliged to communicate his objections regarding visible defects to the seller immediately, otherwise he loses the right that belongs to him on that basis.
(3) In consumer contracts, the consumer as a buyer is not obliged to inspect the item or to submit it for inspection, but is obliged to inform the seller of the existence of visible defects within two months from the day he discovered the defect.
Hidden defects
(1) When it is shown after the collection of the item by the buyer that the item has a defect that could not be discovered by customary inspection upon collection of the item, the buyer is obliged, under the threat of losing rights, to notify the seller of that defect within two months from the day he discovered the defect, and in commercial contracts - without delay.
(2) The seller is not liable for defects that appear two years after the collection of the item, and in commercial contracts six months.
If a material defect is found, the buyer who has timely and properly notified Polleo Adria LLC of the defect is entitled in accordance with the provisions of the Obligations Act:
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Demand that the seller remedy the defect,
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Demand that the seller provide another defect-free product,
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Demand a proportionate price reduction.
When exercising the right to remedy the defect, the buyer has the right to choose between repair and replacement of the item, unless the chosen method of defect remedy is impossible or if it would result in disproportionate costs to the seller compared to another method of defect remedy, taking into account all circumstances, especially the value of the defect-free item, the significance of the defect, and whether the repair or replacement can be done without significant inconvenience to the buyer.
Polleo Adria LLC has the right to refuse to remedy the defect if repair and replacement are impossible or would result in disproportionate costs, taking into account all circumstances, especially the value of the defect-free item, the significance of the defect, and whether the repair or replacement can be done without significant inconvenience to the buyer.
The buyer is entitled to a price reduction or contract termination only if the seller has not remedied the defect, or has refused to do so, or has not remedied the defect in accordance with Article 419.a paragraphs 2 and 3, if the defect persists despite the seller's attempt to remedy it, or if the seller has stated that they will not remedy the defect, or it is obvious from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the buyer, and if the defect is so serious that it justifies an immediate price reduction or contract termination.
If the defect is minor, the buyer does not have the right to terminate the contract, but they are entitled to other rights regarding liability for material defects, including the right to claim damages. The burden of proving that the defect is minor lies with the seller.
The costs of remedying the defect and providing another defect-free item are borne by the seller.
The buyer may terminate the contract only after giving Polleo Adria LLC an additional reasonable deadline for contract performance.
If the seller fails to fulfill the contract, it is automatically terminated by operation of law, but the buyer can maintain it by promptly informing the seller that they intend to keep the contract in force.
The rights of the buyer who has timely informed the seller of the existence of a defect expire after two years from the date of sending the notice, unless the buyer has been prevented from exercising them by the seller's fraud.
For products covered by a warranty, the warranty terms outlined in these same purchasing conditions apply.
In the event that defects are the result of improper installation, operation, storage, maintenance, or other improper actions by the buyer, the seller is not liable. Such defects, as well as defects not covered by warranty and/or after the expiration of the warranty period, will be rectified at the buyer's request in accordance with the then-current service pricing.
Purchase Confirmation
The Buyer will receive an email confirmation after completing the purchase, containing all legally required details.
Privacy Guarantee
We guarantee the security and confidentiality of all customer order data. The data must be complete and reliable. We are committed to preserving the privacy and confidentiality of personal data of all our customers, in accordance with the Personal Data Protection Act, NN no. 103/2003 and 118/2006. We collect only the necessary, basic customer/user data and inform customers about their use. We regularly give customers the choice regarding the use of their data, including the option to decide whether or not their name should be removed from lists used for marketing campaigns. Polleo Sport website guarantees that the personal data of users of the Web store will never be disclosed or used by a third party without the explicit consent of the user. This excludes access by authorized services of the executive state authorities of the Republic of Croatia, for the purposes of investigative actions based on a valid court order.
Privacy Statement
The Privacy Statement is an integral part of the Purchase Terms and can be read here: Data Confidentiality.
Changes
Polleo Sport B2B website reserves the right to change these Terms and undertakes to inform all registered users via the email addresses they provided during registration. If you do not agree with the stated terms of use and do not wish to accept them, please contact us using our contacts with your comments and do not use the Web store services during that time.
Questions and Suggestions
If you have any questions or suggestions, please contact us at:
Email: b2b@polleosport.com
Electronic Communication
By visiting the https://b2b.polleosport.com website, you are communicating electronically. By doing so, you accept that all agreements, notices, disclosures, and other content provided to you electronically comply with legal requirements as if they were in writing.
Consumer Complaints Procedure
According to the Consumer Protection Act, consumers are informed that complaints about the quality of our services can be submitted in writing to the address: POLLEO ADRIA D.O.O. Samoborska cesta 134, 10000 Zagreb or by email to: b2b@polleosport.com.
We will respond to your complaint in writing no later than 15 days from the date of receipt of the complaint.
As of February 15, 2016, consumers can also alternatively resolve disputes through the online dispute resolution platform http://ec.europa.eu/consumers/odr/.