German
Who can shop with us?
Corporate clients:
- B2B Buyers & Distributors
- Companies & Enterprises
- Institutions & Organizations
- Financial & Legal Entities
- Sports & Fitness Organizations
How to register on the webshop, at b2b.polleosport.com?
Registration starts by clicking on the REGISTER button. Fill in the details and confirm submission. Once approved, you will receive an email with login details, and you can access the webshop.
How to sign up as an online customer?
You can sign up after registering (detailed instructions on how to register were provided in the previous question). After registering, simply log in with the email address and password you set up in your user profile after registration.
What is needed to log in to the webshop?
To log in, you need to enter the email address and password you set up in your user account during registration on the B2B Polleo Sport webshop.
Can I shop on the webshop if I'm not registered as a customer?
No, only registered users can shop.
How can I place an order?
Find the products you want to purchase.
Select the quantity, appropriate size or flavor, and click "Add to Cart".
When you're ready to complete your order, click on the cart icon in the header of the page.
Choose "View Cart" or "Checkout" depending on the status of your order.
Is delivery available?
Delivery is not provided by us. The buyer is responsible for arranging the pickup and delivery of the goods. Once the order is confirmed, we will provide all necessary information for collection from our warehouse.
What are the working hours of the webshop?
The webshop is open 24/7, and orders are processed as quickly as possible.
How to change or cancel an order?
If you accidentally selected the wrong item or for any other reason want to change or cancel the order, please contact us at email: b2b@polleosport.com.
I added a product to my cart, but the webshop says the product is currently unavailable.
In that case, unfortunately, the product is not available. For information on the availability of the desired product, please contact the email address: b2b@polleosport.com to check with the responsible department.
I have a question regarding product selection, who can I contact?
For any questions, you can contact the email address: b2b@polleosport.com.
Is there a minimum order amount?
There is no defined minimum order amount.
I submitted my order, but I haven't received a confirmation yet.
In that case, your order may not have been processed in our system. To check the status of your order, it's best to contact the email address: b2b@polleosport.com.
Where do I enter the discount code?
You enter the promo code in the cart, where it says "Use coupon code for discount".
I forgot my password, what can I do, can I somehow retrieve it?
Simply choose the "Forgot password" option, and the system will guide you through the entire process.
Are there any discrepancies in the appearance of the product in real life compared to the photograph on the webshop?
The photographs on the website are symbolic, therefore discrepancies are possible.
How can I contact you?
You can contact us by email at: b2b@polleosport.com.
Complaints
Upon collecting the goods, the customer is obliged to check whether they have received the entire order, and to immediately report any visible damages of the product (not packaging, unless the packaging is essential to the product's sales function (e.g., luxury goods, collectible items)) to the employee who provided the goods.
Any damages to the goods, discrepancies in quantity, or provision of unordered goods should be reported to us within 24 hours of receiving the goods.
All other justified complaints should be submitted within 14 days at the latest.